Leveraging technology for banking dominance

Bain study – key findings

  1. Bank performance is closely tied to technology choices, not just the amount spent on technology
  2. Banks leading in technology see higher total shareholder return, lower cost-to-income ratio, and higher NPS
  3. Value from technology comes from simplification, cost effective processes, and a great digital experience for customers.
  4. Three successful strategies require C-suite focus, strong engineering function, commitment to business transformation, and consistent investment.

Source: https://www.bain.com/insights/how-banks-can-parlay-technology-into-a-competitive-edge/