Gen-AI strategy framework

In a 2024 Gartner poll, 40% reported GenAI deployed in over three business units. Customerservice and marketing lead in using Gen-AI.

Organizations should ask themselves the following critical questions when implementing GenAI:

  1. Why pursue AI—and specifically generative AI?
  2. What value it will bring?
  3. How do we expect to that value?
  4. Which use cases should we prioritize?

Source: https://www.gartner.com/en/insights/generative-ai-for-business