Kimberli Green at MoneyLive North America 2025 America First Credit Union shares how Loquat streamlined member onboarding on the main stage

MIAMI, Fl. – October 1, 2025 – Kimberli Green, SVP of Digital Innovation at America First Credit Union, took the main stage at MoneyLive North America 2025 to share how the credit union partnered with Loquat Inc. to transform its business member onboarding experience. Her session, delivered to an audience of senior financial services executives, detailed the measurable improvements in member satisfaction, application completion rates, and back-office efficiency achieved since the program launched.

Green described how America First evaluated multiple digital onboarding solutions before selecting Loquat, citing the platform's omnichannel flexibility — supporting both fully digital and branch-assisted workflows — as the decisive factor. She noted that the ability to meet business members at whatever point in the process they preferred, without forcing them to restart in a new channel, was critical to achieving the strong adoption numbers the credit union has reported.

MoneyLive North America is one of the leading industry conferences for retail banking and credit union leaders. Loquat CEO Zarina Tsomaeva attended the conference to participate in partner meetings and discuss the roadmap for the America First relationship. Financial institutions interested in speaking with the Loquat team following the conference can reach out at loquatinc.io or contact john.gernhauser@loquatinc.io.