America First Credit Union shares digital onboarding wins at Q2Connect
America First Credit Union took the stage at Q2Connect to share the results of its small business digital transformation, reporting a doubling of digital adoption and a meaningful reduction in account activation times since rolling out Loquat's onboarding platform.
Speaking on a panel dedicated to business banking and digital onboarding, Kimberli Green (America First Credit Union) walked attendees through the credit union's journey: moving small business members from a time-consuming, manual account-opening process to a streamlined digital experience that can be completed online, in-app, or in-branch. The headline outcomes — digital adoption that has doubled and activation timelines that have been cut — point to the impact of putting a modern, member-friendly onboarding flow at the center of the business banking experience.
America First, one of the largest credit unions in the United States with more than 1.4 million members, runs Loquat's business account opening and onboarding capabilities, including digital account opening, virtual cards, payments, and reporting. The platform is available to Q2 financial institutions through the Q2 Partner Accelerator Program, which connects Loquat's onboarding and CALM back-office tools directly to the Q2 Digital Banking Platform.
Sharing a recap of the panel on LinkedIn, Kimberli Green sparked a wave of responses from across the industry:
We're grateful for partners like LOQUAT Inc. who have helped us modernize the experience for our business members while maintaining the compliance, risk, and operational standards. These innovative fintech partnerships continue to play an important role in helping financial institutions better serve the SMB community.
Among them was Zarina Tsomaeva, CEO and Founder of Loquat, who commented to congratulate the America First team:
Congratulations on an outstanding panel, Kimberli! It's incredibly rewarding to see the results America First has achieved — doubling digital adoption and reducing activation times speaks volumes about your team's commitment to this transformation.
The results reflect a broader shift across the industry: small business owners increasingly expect to open and fund an account in minutes, from any device, without a branch visit. By pairing America First's member relationships with Loquat's onboarding technology, the credit union has been able to meet that expectation while giving its operations team a single, streamlined view of every application.