AI won’t solve the core issue in customer service

AI won’t solve the core issue in customer service

AI won’t solve the core issue in customer service Customer service is often so poor that many believe AI can improve it — offering quicker responses and personalized feedback. However, its effectiveness remains uncertain. AI's rise in this field stems from a dehumanized process that technology has contributed to, merely addressing an issue it helped create. The focus should be on improving human connection, not replacing it. Source: https://www.ft.com/content/a3753f62-1efc-4ca3-9934-47ab9994fa87