Retail has spent two decades optimising the digital shelf – the next shift may redefine it entirely

Retail has spent two decades optimising the digital shelf – the next shift may redefine it entirely

A new report from Bain & Company highlights the rise of agentic commerce — AI systems that can research products, compare offers, and execute purchases autonomously on behalf of consumers.

In this model, the key customer may no longer be the shopper — but the algorithm acting for them.

For fintech and payments infrastructure, this raises a critical question: who controls the transaction rails when AI agents start doing the buying?

At Loquat Inc., we believe the institutions preparing for AI-driven commerce today will shape how trust, identity, and payments work in the next generation of digital marketplaces.

💬 How should companies adapt when algorithms — not humans — become the primary shoppers?

Source https://www.bain.com/insights/agentic-ai-commerce-the-next-retail-revolution-is-here/