As a research by Harvard Business Review suggests, “gratitude has a profound impact on employees.”
Happy Thanksgiving from Loquat!
- increase retention
- grow revenue
- attract new members
When we ditch our assumptions and embrace the power of storytelling, we can regain our sense of child-like wonder.
An entertaining Ted Talk for your Saturday morning: https://www.ted.com/talks/zach_king_the_trick _to_regaining_your_childlike_wonder
A new study from Juniper Research found that the value of the BaaS industry sits at $11 billion and the next 5 years of growth will be driven by the BaaS providers who offer a user-friendly banking and payments experience, improving relationships between banks and their customers or members.
In hard economic times, it can be easy to lose sight of what is important: how to best serve our customers in times of need.
We agree with Gartner that it starts with creating a customer-centric culture, deploying listening, empathy, and customer engagement, and measuring the progress as we navigate periods of uncertainty.