Banks keep hearing the same warning: fintech is eating your SMB lunch
The truth is more interesting.
Challengers have raised the bar on onboarding and embedded payments — SMB owners notice. But speed of sign-up is not depth of relationship. That distinction matters when a business needs a credit line, a fraud escalation resolved, or a payment rail that holds at month-end close.
The FIs pulling ahead treat core banking infrastructure as a competitive asset, not a legacy burden. Sharper KYC flows. Payment capabilities that match how SMBs actually move money.
Trust, balance sheet strength, and regulatory credibility aren’t small things. They’re exactly what an SMB needs when things get complicated — and things always get complicated.
What’s the biggest gap between what SMBs need from their bank and what they’re actually getting?
🔗 https://www.paymentsjournal.com/despite-fintech-encroachment-banks-can-remain-the-go-to-for-smbs/
