Platform

We can provide an integration roadmap within a few weeks, with full deployment timelines depending on your financial institution’s requirements and selected modules. Our platform is ready out of the box and can be tailored to move at your preferred pace.

Yes. The Loquat platform is designed to be co-branded, allowing for your financial institution’s logo, colors, and messaging to be prominently featured throughout the user experience. From onboarding flows to product interfaces, we collaborate with your team to ensure the platform feels like a natural extension of your bank or credit union—building trust, brand recognition, and client loyalty from day one.

Security is foundational at Loquat. Our platform uses end-to-end encryption, secure APIs, passkey authentication, and adheres to industry-leading cybersecurity standards. We also conduct regular audits and testing to ensure platform integrity and compliance.

Loquat provides built-in tools and workflows that help financial institutions stay compliant with relevant federal and state regulations. Our platform supports KYC/AML processes, audit trails, data retention policies, and reporting features designed to meet the needs of regulated financial institutions like banks and credit unions.

Loquat regularly releases platform updates to introduce new features, enhance performance, and strengthen security. Updates typically occur quarterly, with additional patches or improvements deployed as needed.

Yes. We provide train-the-trainer sessions, user documentation, and on-demand virtual training to help your staff confidently navigate and operate the platform. We also offer onboarding support tailored to your financial institution’s internal workflows.

Absolutely. Loquat is built with flexibility in mind. Our platform can be tailored to align with your financial institution’s operational needs, branding, workflows, and technology stack. The level of customization depends on your integration goals and requirements.

Not necessarily. Loquat provides detailed documentation, integration toolkits, and hands-on technical support to assist financial institutions of all sizes. Whether you have a large IT department or a lean tech team, we’ll work with you to ensure a smooth deployment.

We offer 24/7 multi-lingual support to all our financial institution partners. This includes technical assistance, onboarding guidance, integration troubleshooting, and ongoing client service to ensure your financial institution is set up for long-term success.

Yes. Loquat is designed to scale alongside your financial institution. Whether you’re expanding your digital offerings, growing your client base, or launching new product lines, our modular platform grows with you—ensuring long-term agility and adaptability.

Loquat employs a modular architecture and can integrate with existing infrastructures, whether on-prem or in the Cloud.

Loquat’s platform is designed to integrate with a wide range of third-party services, tools, and systems that are critical for financial institutions to provide compliant digital banking solutions. These integrations enable the platform to offer enhanced functionality, ensuring seamless, efficient, and secure experience for both the financial institutions and their clients.

Loquat can integrate with private custom-built cores, leading bank core providers, and banking service aggregators. These integrations with digital banking solutions, fraud detection systems, KYC/AML tools, payment gateways, and client support platforms enable financial institutions to provide a comprehensive, secure, and seamless digital banking experience, which is crucial for financial institutions looking to modernize their services, streamline operations, ensure compliance, and improve client satisfaction.

We deploy API-based integrations and pre-built connections to common platforms such as GBG, FIS, Plaid and others. Loquat’s platform is flexible enough to integrate nearly any system that is not natively supported as long as an API or other acceptable access method is available.

If you want to use your payments partners, we will integrate them. We have partners that are best-in-class that you may be using or want to consider.

If you want to use your web/eCommerce partners, we will integrate them. We have partners that are best-in-class that you may be using or want to consider.

Loquat is designed to enhance your financial institution’s ability to deliver modern, responsive client service. Our platform includes built-in tools that make it easy for your team to engage with consumer and business clients—such as secure messaging, and case management workflows—all without relying on traditional call trees or manual processes.

Loquat takes a hybrid approach to fraud prevention, combining advanced technology with human oversight to ensure both effectiveness and accuracy.

We employ 6+ layers of authentication and fraud detection across our advanced KYC, KYB, and AML workflows—including Identity Management System (e.g. ForgeRock, Ping Identity, Microsoft Entra), real-time data checks, and end-to-end encryption—to secure sensitive information and minimize client friction.

But we don’t stop at automation. Our fraud prevention strategy also includes human review, if needed, at key decision points, ensuring that nuanced cases receive expert evaluation. This balance of real-time tools and expert intervention helps reduce false positives and enables your institution to confidently onboard legitimate customers while mitigating risk.