54% of survey respondents
“54% of survey respondents that bought software in the past 12 months opted for a customized solution versus an off-the-shelf product, even if the former was more expensive.” – @Gartner_inc
Buyers Look for Trust and Flexibility When Shortlisting Software Providers
"54% of survey respondents that bought software in the past 12 months opted for a customized solution versus an off-the-shelf product, even if the former was more expensive." - Gartner