It may come as a surprise, but we don’t believe in automating 100% of banking processes. At Loquat, we believe in helping FI’s develop efficient processes and digitalizing only the ones that make the most sense.
A smart approach will integrate manual touchpoints with automation while keeping the human element of the customer experience that we know is a big part of community and relationship building between credit unions and their SMB members.
According to Bain & Company, automation and #technology “many jobs of the future will favor human skills.” Automation fundamentally is associated with transformation, rather than merely touching, every aspect of daily life. https://www.bain.com/insights/automation-may-not-come-for-everyones-job-after-all-infographic/