According to Bainand Company
According to Bain & Company automation and technology will assist in increasing human Activities. As digital transformation is essential for growth, the labor market often perceives technology through the lens of job creation or job destruction.
It may come as a surprise, but we don’t believe in automating 100% of banking processes. At Loquat, we believe in helping FI’s develop efficient processes and digitalizing only the ones that make the most sense.
A smart approach will integrate manual touchpoints with automation while keeping the human element of the customer experience that we know is a big part of community and relationship building between credit unions and their SMB members.
According to Bain & Company, automation and #technology "many jobs of the future will favor human skills." Automation fundamentally is associated with transformation, rather than merely touching, every aspect of daily life. https://www.bain.com/insights/automation-may-not-come-for-everyones-job-after-all-infographic/