Agentic payments: The next big shift for FIs
Kearney describes agentic payments as a major leap forward in digital commerce — shifting from user-initiated actions to intelligent payments that act on behalf of the customer.
Why this matters for FIs:
- Transactions become predictive, not reactive
- Fraud detection becomes anticipatory
- Customer effort drops while satisfaction rises
- New value pools emerge through data-driven insights
Agentic payments are not just another upgrade. They represent a structural change in how money flows across digital ecosystems and an opportunity for FIs to redefine their role in the customer journey.
