Digital wallets are becoming the default
PYMNTS report shows that 82% of merchants plan to expand digital wallet adoption. What started as convenience is now becoming core payments infrastructure.
Payments are moving closer to the customer experience layer — where onboarding, identity, and transactions converge.
For financial institutions, this changes the question: Is a wallet just a payment method — or the primary interface for customer interaction?
The value is not in processing payments — but in owning the experience around them.
📌 Source: PYMNTS
https://www.pymnts.com/digital-payments/2026/82percent-merchants-plan-to-expand-digital-wallet-adoption
