Driving improved growth in retail and SME banking

Simon Kucher’s recent research uncovers five pivotal trends shaping the future of banking:

  1. The emergence of digital-savvy customers
  2. An expanding talent gap
  3. Increased reliance on AI and automation
  4. Rising economic and regulatory uncertainties
  5. A growing appetite for sustainable, values-oriented financial products.

Source: https://www.simon-kucher.com/en/insights/fueling-better-growth-retail-and-sme-banking