Loquat insights: A shift from transactions to experience-driven expectations
Banks and credit unions are no longer competing only with each other. They are being measured against the best digital experiences people use every day.
In the first episode of Loquat Insights, John Gernhauser shares why expectations have shifted from transactional interactions to experience driven journeys, and why customers expect speed, simplicity, and protection without sacrificing human support.
Digital does not replace the branch. It empowers choice. When technology supports staff, streamlines work, and embeds intelligent fraud controls, FIs can deliver both convenience and confidence.
Watch Episode 1 to hear how the right balance of digital and human experience is shaping the future of banking https://loquatinc.io/insights/john-gernhauser-what-major-trends-are-shaping-the-future-of-banking-and-credit-unions-today/
