AI won’t solve the core issue in customer service
Customer service is often so poor that many believe AI can improve it — offering quicker responses and personalized feedback. However, its effectiveness remains uncertain. AI’s rise in this field stems from a dehumanized process that technology has contributed to, merely addressing an issue it helped create. The focus should be on improving human connection, not replacing it.
Source: https://www.ft.com/content/a3753f62-1efc-4ca3-9934-47ab9994fa87
