Customer-centric digital transformation

September 16, 2024

Customer-centric digital transformation

Customer-centric digital transformation Financial institutions (FIs) can facilitate digital transformation by creating multidisciplinary teams focused on developing and scaling solutions. Key Points:
  1. Transformational platforms emerge through the product lifecycle phases: ideation, design refinement, building and execution, testing, and delivery.
  2. A human-centered approach effectively defines and implements integrated digital delivery for transformational platforms.
  3. Involving the right talent in the software development lifecycle boosts performance, speeds up market entry, and lowers overall service costs.
Source: https://www.ey.com/en_us/insights/financial-services/customer-value-in-domain-driven-digital-transformation
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