Customer service. Customer care. Customer support.

March 06, 2023
preview post
“Customer service. Customer care. Customer support. No matter what you call it, how can you transform service interactions into an opportunity for shared value creation?” –
Customer Service has traditionally been siloed and focused on efficiency, prioritizing the resolution of issues and answering queries at minimal cost. As a result, it has been relegated to a maintenance function, serving as a reactive and transactional aspect of the end-to-end customer journey. This approach has typically been viewed as a necessary cost of doing business rather than a catalyst for business growth.
While many companies have invested in enhancing their digital capabilities, including AI, automation, and self-service options, their primary goal has been to deliver faster, more flexible, and less expensive service.
Learn what LOQUAT Inc. is doing for a better end-to-end experience:
Go Back to News