The future of retail banking: Digital transformation and branch evolution
As bank branches decline and digital interactions rise, customers still value face-to-face financial discussions.
Retail banking is transforming rapidly. With technological advancements and a demand for convenience, customers increasingly prefer digital channels to engage with their banks.
However, the need for in-person interactions remains crucial — especially for complex products. This highlights a hybrid future where banks integrate digital innovation with vital in-person services to adapt to evolving customer needs.
