Customer service is getting worse and so are customers
Many businesses have shifted towards automated systems, chatbots, and self-service options, reducing human interaction and leaving customers feeling frustrated and unheard. Additionally, the outsourcing of customer service operations to low-cost countries has resulted in language barriers and cultural differences that further hinder effective communication and resolution.
However, it is important to note that customers themselves have also contributed to the decline in customer service. The advent of social media and online review platforms has given customers a powerful voice to publicly air their grievances and criticism. While this has led to increased accountability for businesses, it has also fueled a culture of entitlement and impatience among customers, who often resort to public shaming and unrealistic demands.
At Loquat, we are in a constant search of HOW we can make our customer’s journey a personal, pleasant and up-to-date experience. We believe in the future of Web3 and its chance to democratize the online experience, and enable users to reclaim control of their data
Learn more how at: https://loquatinc.io/financial-institutions/